Shipping policy
Shipping Terms & Conditions
Thank you for shopping with Adventure Nayte New Zealand. Please read the following shipping terms carefully before placing your order.
To bring you the highest quality items, we partner with a global network of specialized printers. All of our products are made to order. Whenever possible, your items are printed at a facility closest to your shipping address to reduce transit times. However, because different product types (e.g., mugs vs. framed art) require specialized equipment, your items may be fulfilled by different facilities.
Processing Times
All prints and products are made specifically for you once your order is placed. Please allow **3–7 business days** for production before your order is dispatched. During peak holiday periods, processing times may be slightly extended, but we will keep you informed.
Shipping Costs & Split Shipments
Shipping costs are calculated dynamically at checkout based on your location, the physical size and weight of the items, and the location of the printing facilities fulfilling your order.
Because we use specialized facilities for different products, **orders containing multiple different items may be printed and shipped from separate locations.** When this happens, you may receive your order in multiple packages on different days, and your checkout total will reflect the combined shipping rates for those separate dispatches.
Shipping Destinations & Timeframes
We ship worldwide. While our global network allows many orders to be printed locally for faster delivery, general estimated transit times after dispatch are as follows:
New Zealand: 3–7 business days
Australia: 5–10 business days
United States & Canada: 7–14 business days
United Kingdom & Europe: 7–14 business days
Rest of World: 10–21 business days
Please note: These are estimated timeframes only and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, or other factors outside our control.
Tracking
Once your order (or a portion of your order) has been dispatched, you will receive a shipping confirmation email with tracking information. If your items are shipping from separate facilities, you will receive separate tracking links for each package. Please allow up to 24 hours for tracking details to update in the carrier's system.
Customs, Duties & Taxes
While our global printing network allows us to fulfill many international orders locally—often avoiding international borders entirely—some items may still need to be shipped internationally depending on stock and facility capabilities.
If your order crosses a border, it may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking your local customs regulations before ordering.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at adventurenayte@gmail.com with your order number, and we will work to resolve the issue promptly.
Returns & Exchanges
Because all products are custom-made to order specifically for you, we do not accept returns or exchanges for a change of mind. However, if your item is faulty or damaged in transit, please contact us within 14 days of delivery with your order number and photographic evidence of the damage, and we will happily arrange a replacement or refund.
Contact Us
For any shipping enquiries, please reach out to us using our "Contact Us" link. We aim to respond within 1–2 business days.